FAQ | Old School Jam

Old School Jam Festival
FAQ

What is Old School Jam?

Old School Jam is Dubai's Number 1 Old School RnB Event, bringing you the best music, vibes, and entertainment.

When and where is the event?

The event will take place on Sunday, February 2, 2025, starting at 2 PM, at Helipad by Frozen Cherry, Dubai Festival City.

How can I purchase Event Access Packages?

Event Access Packages can only be purchased through the Old School Jam or Helipad by Frozen Cherry websites or their official outlets.
These packages include exclusive merchandise and digital content, along with complimentary access to the event.

Are Event Access Packages refundable or exchangeable?

Refunds are only offered in the case of event cancellation. Otherwise, all purchases are final, and no refunds or exchanges are allowed.

Can I transfer my Event Access Package to someone else?

Event Access Packages are non-transferable, as they are validated using the purchaser's ID and QR code. Unauthorized transfers may result in cancellation.

What happens if the event is rescheduled or canceled?

If the event is canceled, the Organizer will issue refunds for the purchased merchandise and digital content. If rescheduled, all Event Access Packages will remain valid for the new date, and the Organizer will notify attendees.

What do I need to bring for entry?

You must bring:

Your valid Event Access confirmation (physical or digital)
A government-issued ID for verification

Are there any age restrictions for attending?

Yes, the event is strictly 21+. Attendees must show proof of age upon entry.

What are the health and safety guidelines for the event?

Attendees are required to follow any health and safety protocols in effect at the time of the event. These protocols may be updated as needed, and failure to comply could result in denial of entry or removal from the venue.

Is there parking available at Helipad by Frozen Cherry?

Yes, parking is available at the venue. Arriving early is encouraged to secure a spot.

Will there be food and drinks available at the event?

Yes, food and beverages will be available for purchase at the event.

Can I leave and re-enter the event?

No, re-entry is not permitted once you leave the venue.

What does the Event Access Package include?

The package includes:

Exclusive merchandise
Digital content (such as newsletters, special content, or more)
Complimentary entry to the Old School Jam

Who should I contact for more information?

For additional inquiries, please email info@whatsindxb.com or DM us on Instagram at @OldSchoolJamDXB.